Aandes (aandes.in) is a brand of Natural Food Global Export, a proprietorship of Anuj Kumar, GSTIN 07JWAPK9647E1Z6, 910–911, 9th Floor, A-9 Northex ITL Tower, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034. This policy explains how and when we deliver your order.
Where we deliver
We deliver across India through reputed courier partners booked via Shiprocket (Xpressbees, Delhivery, Ekart, Blue Dart, India Post and others). Enter your PIN code at checkout to confirm delivery to your address. We do not currently ship retail orders outside India; for export consignments, please contact us.
Dispatch time
- Retail orders: dispatched within 1–2 business days of order confirmation.
- Business (B2B) orders: dispatched within 2–3 business days of order confirmation.
- Orders placed on Sundays or public holidays are processed on the next business day.
Delivery time
- Metro cities: usually 2–4 business days after dispatch.
- Rest of India: usually 4–7 business days after dispatch.
- Remote areas (North-East, J&K, islands): up to 10 business days.
Delivery times are estimates from our courier partners and can be affected by weather, strikes, local restrictions or festivals.
Shipping charges
Shipping charges, any express-delivery surcharge and the cash on delivery (COD) fee are shown clearly in your cart and at checkout before you pay. Free-shipping thresholds, where applicable, are also shown there. There are no hidden charges at the doorstep.
Tracking
As soon as your order is handed to the courier, we send the courier name and tracking (AWB) number by email and WhatsApp. You can also track it anytime from Account → Orders.
Receiving your order
- Please check the package before accepting it. Do not accept a parcel that is visibly opened, tampered with or badly damaged; refuse it and let us know.
- If a product arrives damaged or is missing, tell us within 48 hours of delivery with photos or an unboxing video, as described in our Return, Refund & Cancellation Policy.
Failed delivery
If a delivery fails because the address was incorrect or the recipient was unavailable after the courier's attempts, the parcel returns to us. We can re-ship it at the shipping cost, or refund prepaid orders after deducting the forward and return shipping charges.
Contact
- Email: naturalfoodglobalexport@gmail.com
- Phone / WhatsApp: +91 95341 15174
- Address: 910–911, 9th Floor, A-9 Northex ITL Tower, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034